Buyer Protection Policy
Every purchase on Mobazha is backed by our Buyer Protection program, designed to give you peace of mind.
Automatic Order Completion
Orders settle automatically after the protection period ends. You do not need to take any action — if there are no issues, the transaction completes on its own. Protection periods vary by product type: 14 days for physical goods, 3 days for digital products, and 7 days for services.
Secure Fund Holding
When you place an order, your payment is held in a secure account. Funds are only released to the seller after the protection period ends or you confirm receipt.
Automatic Refund for Non-Shipment
If the seller does not ship within the required timeframe (7 days for physical goods, 3 days for digital/services), the order is automatically cancelled and your funds are returned.
Dispute Process
If you have an issue during the protection period, you can report it with one tap. You will first have 7 days to resolve it with the seller. If that fails, an independent mediator steps in and makes a fair decision within 7 days.
After-Sale Support
Even after the transaction completes, you have a 7-day window to report issues — your satisfaction matters.
Protection Period Extension
For physical goods, if your shipment is delayed, you can request a one-time 14-day extension to the protection period.
Last updated: March 2026